Frequently asked questions
What is offered?
We offer hair-care products including shampoos, conditioners, stylers, oils, moisturizers, masks, scalp treatments, and bundles.
Is shipping free?
Free-shipping eligibility is shown at checkout and is not assumed for every order.
How long does delivery take?
Preparation is usually about 1–2 business days, followed by an estimated 2–4 business days in transit; carrier timing is not guaranteed.
Can I return or exchange an item because I changed my mind or selected the wrong product?
Yes. Contact us within 30 days after delivery for authorization. A non-defective item must be new, unused, in original condition, and complete with packaging, labels, and accessories. Returns are mailed using the free label included in the package, and no restocking fee applies. Exchanges depend on inventory.
What if an order is damaged, defective, incomplete, or incorrect?
Provide the order number, checkout email, explanation, and photos or video of the item and packaging.
When is an approved refund processed?
We process it to the original payment method within 10 days after approval.
Which payments are supported?
Payment methods are presented only by the live checkout when an eligible method is available; this page does not promise an unavailable method.
How can I contact you?
Use the details below or the form on the Contact Us page.
Are cookies or measurement tools used?
Necessary cookies support core functions. Optional analytics or advertising-effectiveness tools operate only when enabled and permitted. Full details appear in the dedicated policy pages linked in the footer.
Email: ayersashley30335@gmail.com
Mailing address: 922 Bagby St, Houston, TX, 77002, United States
Phone: (501) 489-7575